Refund Policy
Effective November 5, 2026 · Prosperanthium Studios
Thirty days, no questions. If a Prosperanthium hosted plan is not what you expected, ask for a refund within 30 days of the charge and we will return it in full. You do not need to explain why.
How to request a refund
- Email [email protected] from the address on the account, with the receipt or the approximate charge date.
- We reply, usually within two business days, and issue the refund through Stripe to the original payment method.
- Card refunds typically appear within 5–10 business days, depending on your bank.
You can also open the Stripe customer portal from the link on your receipt to update payment details or cancel the subscription. A cancellation stops future charges; it does not by itself refund a past charge, so email us if you want the refund too.
Cancellation
- Cancel any time from the Stripe customer portal or by emailing us.
- Your workspace stays available until the end of the period you already paid for.
- We do not charge a cancellation fee, and we do not require a phone call or a survey.
- Outside the 30-day window, payments for the current period are not prorated. You keep access until the period ends.
Founding reservations
Founding access is delivered in waves. If your hosted workspace has not been activated yet, you can cancel for a full refund at any time, even after 30 days. The free self-hosted download is yours either way and is not affected by a refund.
Chargebacks
Please email us before opening a chargeback. A refund is faster than a dispute for both of us, and we will not argue about a request made in good faith.
Your statutory rights
This policy is in addition to any rights you have under the consumer law where you live. If local law gives you a longer cancellation period or a stronger remedy, that law wins, and this policy does not take it away.
Contact
Billing and refund questions: [email protected].